We want you to be completely satisfied with every purchase. If you receive an item with manufacturing defects, transit damage, or incorrect specifications, we are ready to assist you promptly.
1. 7-Day Return Eligibility Window
You can request a replacement or return within 7 days of receiving your package. To qualify for a return:
- The product must be unused, unwashed, and in original condition.
- The item must be in its original packaging with all labels, tags, and accessories intact.
- Proof of purchase (invoice copy or Order ID) must be provided.
2. Damaged or Defective Items
If an item arrives damaged from courier transit, please notify our customer helpline with photos or unboxing video evidence within 24 to 48 hours of delivery.
3. Refund Processing
Approved refunds are processed swiftly within 3 to 7 business days via your original payment method, Mobile Financial Services (bKash/Nagad/Rocket), or store credit.
4. How to Request a Return
To initiate a return or exchange, contact our customer hotline or WhatsApp with your Order ID and photos of the received item.